Safety

Last updated 17 September 2026

What Attune does

• Everyone passes a liveness check. Before anyone can be matched, they perform a short randomised sequence in front of their camera, and our server independently checks the frames. It is designed so recorded footage cannot be replayed.
• Everyone passes an age check. Apparent age is estimated from the same frames. Anything unclear goes to a human rather than being waved through.
• Report and block, from anywhere. Every match card and every conversation has both. Reporting also blocks, immediately.
• Reports are read by a person. Not a queue nobody looks at.
• Blocking is mutual and total. Someone you block stops seeing you as well.
• Your profile is not browsable. There is no directory, no swiping, no way to look you up. People are shown to each other only when the matching proposes it.
• Your most personal answers never leave. Trauma responses and intimacy answers are stored apart from your profile and are never shown to another member.

What Attune cannot do, stated plainly

We would rather tell you this than let you assume otherwise.

• We do not verify identity. We never see a passport or a licence. We confirm a live human, not which human.
• The liveness check is not unbeatable. It defeats recorded video. A determined attacker using real-time face-manipulation software could still get through. We are telling you this because a false sense of safety is worse than none.
• We do not run criminal background checks. In Australia these are not available to a dating service in any lawful way we could rely on.
• We cannot tell if someone is single. No register exists that we could check, and anyone claiming otherwise is guessing.
• Compatibility is not character. Scoring 90 means someone answered questions in a way that fits yours. It says nothing about whether they are kind, honest or safe.

Meeting someone

• Meet in public, the first few times. Somewhere with staff and other people.
• Tell someone where you are going, who with, and when you expect to be back. Share your live location if your phone does that.
• Arrange your own transport, both ways. Do not be reliant on them to get home.
• Keep the first meeting short. An hour is plenty, and it is much easier to leave something you framed as brief.
• Watch your drink. Order it yourself, see it poured, keep it with you.
• Video call first if you can. It is the cheapest way to find out someone is not who they said.
• Leave whenever you want. You owe nobody an explanation, politeness, or a second hour.

Signs worth taking seriously

• Any request for money, a loan, gift cards, or crypto. No exceptions, no matter the story. This is the single most common way people are hurt on dating services.
• Pressure to move to another app or platform immediately.
• Refusing to video call while always having a reason.
• Moving very fast emotionally — intense declarations within days.
• Pressing for your address, workplace or financial details early.
• Anger or guilt when you say no to something small. That is information.

Report anything in this list. You do not need to be certain, and you will not be wasting our time.

If something happens

1. If you are in immediate danger, call 000.
2. Report them in the app. Match card or conversation, there is a report control on both. This blocks them at the same time.
3. Keep the messages. Do not delete the conversation — when a report is open we preserve those messages as evidence, even if the other person deletes their account.
4. Tell us anything else at [email protected].

Australian support services

Suspended, and you think we got it wrong

Write to [email protected]. A person reads it. We would rather reverse a mistake than defend one.