Terms of Service

Last updated 18 September 2026 · Governing law: South Australia, Australia.

By creating an account or using Attune, you agree to these Terms of Service ("Terms"). Please read them carefully.

1. Eligibility & Accounts

• Age & Legal Capacity: You must be at least 18 years old and legally capable of entering into a binding contract under South Australian law.
• Prior Restrictions: You must not have been removed from Attune, or be under a current suspension.
• Account Limit: Strictly one account per individual. You may not share, sell, or transfer your account.

2. Service Scope & Safety Disclaimers

• Nature of the Service: Attune interviews you, builds an algorithmic profile, and displays compatibility metrics with potential matches. Matches are automated profile suggestions based on user input, not professional advice, matchmaking guarantees, or endorsements.
• No Guarantees: We do not guarantee that you will find a match, establish a relationship, or that matches will meet your expectations.
• Verification Limits: Before anyone can be matched, Attune checks that a live individual is present and estimates their age. This is a basic liveness check, not an identity or background check. We do not verify identity documents, criminal histories, or single status. You interact with other users at your own risk. Exercise standard personal safety measures when communicating or meeting in person. See Safety.

3. Pricing, Payments & Refunds

• Founding Member Access: A single, non-recurring payment of A$20.00 provides access for the "life of the service." This tier is limited to the first 10,000 paid memberships. A place is reserved only when payment fully clears. "Life of the service" refers strictly to the duration Attune actively operates. If Attune ceases operations, lifetime access ends; this does not limit your rights under the Australian Consumer Law.
• Annual Subscriptions: Once Founding Member spots are filled, access costs A$50.00 per year, billed annually in advance. Subscriptions automatically renew every 12 months unless cancelled before the renewal date. You can cancel by emailing [email protected].
• Cancellation & Account Deletion: You may cancel an annual subscription at any time; your access will remain active until the end of your paid billing period. Founding Members who voluntarily delete their account forfeit their lifetime status and must re-subscribe at current market rates if they return.
• Payment Processing: All transactions are processed securely via Stripe. Attune does not store or process your complete payment card details.
• Australian Consumer Law (ACL) & Refunds: Nothing in these Terms excludes, restricts, or modifies any guarantee, right, or remedy implied by the Competition and Consumer Act 2010 (Cth) or the Australian Consumer Law that cannot be lawfully excluded.
  • Beyond your statutory rights, if you request a refund within 14 days of purchase and have not interacted with or utilized any match features, contact [email protected] for a full refund.

4. Code of Conduct

You agree to provide accurate and truthful information. You must not:

• Harass, stalk, intimidate, threaten, or abuse any person.
• Impersonate any individual or entity, or lie about your age, identity, or location.
• Solicit money, promote commercial services, or broadcast advertisements.
• Scrape, crawl, automate, reverse-engineer, or attempt to bypass security, verification checks, another member's block, or account suspensions.

Breaching these conduct rules may result in immediate suspension or termination of your account without prior notice or refund.

5. Reporting & Emergency Disclaimer

Every match and conversation includes a report feature. Reports are reviewed by a person, and reporting someone immediately blocks them from contacting you. Attune is not an emergency response service. If you are in immediate danger, contact 000 (Australia) or your local emergency services immediately.

6. Intellectual Property & User Content

You retain ownership of the text and media you upload ("User Content"). By submitting content, you grant Attune a non-exclusive, worldwide, royalty-free license to store, process, and display your content solely as necessary to operate the matching platform. Other members never see your interview answers themselves: they see a compatibility score, the reasons and caveats behind it, what you have in common, and the messages you send them. This license terminates automatically when you delete your account or content.

7. Service Availability & Warranties

Attune is provided on an "AS IS" and "AS AVAILABLE" basis. Subject to non-excludable statutory rights under the ACL, we do not warrant that the service will be uninterrupted, error-free, secure, or free from data loss.

8. Limitation of Liability

To the maximum extent permitted by South Australian law and the Australian Consumer Law:

• Attune, its operators, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages.
• Attune assumes no liability or responsibility for any user conduct, online or offline.

9. Account Termination

You may delete your account at any time via Account → Delete my account. We reserve the right to suspend or terminate your access immediately if you violate these Terms, pose a risk to safety, or as required by law. If Attune shuts down permanently, we will provide reasonable advance notice via your registered email.

10. Governing Law & Dispute Resolution

These Terms are governed by and construed in accordance with the laws of South Australia. You irrevocably submit to the exclusive jurisdiction of the courts of South Australia and the South Australian registry of the Federal Court of Australia.

11. Changes to Terms

We reserve the right to modify these Terms. If a change is material, we will notify you by email at least 14 days before the changes take effect. Continued use of Attune after updates take effect constitutes acceptance of the modified Terms.

12. Contact Us

For support, legal notices, or refund requests, contact us at: [email protected]