Refund Policy

Updated 29 September 2026

Your refund options and how to ask for help.

Your consumer rights

Nothing in this policy limits rights or remedies under Australian Consumer Law. Depending on the circumstances, these may include a refund or cancellation when a service fails to meet consumer guarantees. The 14-day offer below does not limit those rights. Read the ACCC guidance on refunds and cancellation.

Our additional 14-day refund offer

Beyond your statutory rights, you can request a full refund within 14 days of purchase if you have not interacted with or used any match features, as set out in our membership terms.

Request a refund

Email [email protected] with your account email, purchase date, receipt or payment reference, and the reason for your request. Do not send a password, full card number or identity document. We will review your request and explain the outcome and any next steps. Existing paid agreements retain their original rights.

Stopping renewal is separate

Stopping annual renewal prevents a future renewal once confirmed. It does not itself request a refund or delete your account.